Substitutions and Refunds

Unless otherwise stated:

• Substitution: If for whatever reason and at any time, you can no longer attend the workshop or training, a colleague may attend in your place, at no extra cost. You are required only to notify us of the name and contact information of the person attending.

• Cancellation 10 days + before the training: You are entitled to receive a refund, minus a $60 administration charge.

• Cancellation - fewer than 10 days before the training, but with 48 hours remaining prior to the event: You are entitled to receive a refund of 50% of the workshop or training fee, unless it is a capped event (if so, refunds will no longer be available and only substitutions are permitted).

• Cancellation within 48 hours of the training event: Substitutions will still be permitted; however refunds will no longer be available. Transfers to another training may also be possible (case-by-case basis).